At Moromi, we care deeply about the relationships we build. Our work is collaborative, intimate, and often long-term — and we’ve found that clarity is the most powerful foundation we can offer.
These Terms of Service exist not because we expect problems, but because we want to reduce friction, protect everyone involved, and ensure that energy goes toward the work itself — not untangling miscommunications later.
We’ve chosen to keep our agreements light and human. You’ll see that our formal contracts are short, and point here for the bigger picture. That means we can easily keep things up to date in one place, and you always know where to look when you have a question.
This document is structured with two layers: a plain-language explanation to help you understand why we do things the way we do, and a clear legal summary that creates accountability and shared expectations.
If you’re ever unsure about something in here — ask! We like shared clarity, and we’re happy to explain how it all works.
What we’ll cover
Here’s a quick overview of what’s in our terms below:
1. Engagement terms
How we work together, how to end or change an agreement, and how we update these terms.
2. Providing the conditions for success
What we need from you to make sure your project goes smoothly and achieves your goals.
3. Services and subcontracting
How we structure the work, and when we bring in trusted collaborators.
4. Reimbursements and expenses
When extra costs come up — and how we handle them transparently.
5. Intellectual property and licensing
Who owns what, how we may share your work, and what you’re responsible for when it comes to third-party assets.
Our Terms
1. Engagement Terms
Keeping the relationship easy to navigate
Working with Moromi is a partnership — and like any healthy partnership, it’s based on communication and autonomy. We serve many clients and sometimes work on multiple projects at once. This section outlines how either of us can shift or end the relationship if needed, and how we keep things clear when things change.
Agreement
Service engagements are non-exclusive. We may offer similar services to other clients at the same time. Neither party is guaranteed indefinite availability or obligations beyond those stated in active agreements.
Either party may terminate or amend a service relationship with 30 days’ written notice. Termination does not retroactively alter billing for time or services already rendered. The agreement continues in effect until the end of that 30-day notice period unless mutually agreed otherwise.
Moromi reserves the right to update these terms at any time. Clients will be notified of material changes via the email address on file. Continued use of Moromi’s services after such notification constitutes agreement to the revised terms.
2. Providing the Conditions for Success
What we need from you to do our best work
For any creative or technical work to go well, we need to know what success looks like — and what’s required to get there. That means clarity about timelines, goals, constraints, and communication preferences. Sharing this information helps us do our best work — and reduces the likelihood of needing big shifts or renegotiations partway through.
Agreement
Clients agree to provide in writing the conditions needed to define and achieve project success. This includes, but is not limited to:
- Project or service goals
- Budget limits or grant requirements
- Key dates, timelines, or events related to the services
- Technical or organizational constraints
- Preferences for design, branding, communication, or collaboration
- Legal, regulatory, or accessibility considerations
- Any other relevant factors that may influence the scope, success, or delivery of services
This information may be conveyed via email or in collaborative documents (defined as shared Google Docs or Sheets that both parties can edit and comment on). Clients are responsible for ensuring the accuracy and completeness of all relevant information.
3. Services and Subcontracting
Who’s doing the work, and how we handle it
Sometimes we bring in extra hands — trusted collaborators, specialized developers, or contractors we manage directly. When we do, it’s always in service of delivering excellent work. These partners operate under the same values and expectations that you have with us. We remain your primary point of contact and take responsibility for the outcomes.
Agreement
Moromi may engage subcontractors or collaborators to perform services on the client’s behalf. All third parties engaged in this way are bound by equivalent confidentiality, quality, and service terms as those outlined in this agreement. Moromi retains responsibility for the quality, coordination, and timely delivery of any work produced by subcontracted partners.
4. Reimbursements and Expenses
When costs come up, we’ll check first
Sometimes the work requires tools, purchases, or materials — whether that’s software licenses, printing, or something else specific to your project. We won’t surprise you. We’ll always check in before spending money on your behalf, and you’ll see any reimbursable charges clearly in your invoice.
Agreement
Clients agree to reimburse Moromi for project-specific expenses that have been pre-approved in writing. This may include:
- Printing and production
- Plugin or software licensing
- Shipping, supplies, or postage
- Domain registration or third-party services
- Paid subscriptions or tools required for the work
Itemized receipts or breakdowns will be provided upon request. Reimbursement will be added to monthly invoices or deducted from an active retainer, if applicable.
5. Intellectual Property and Licensing
You own your stuff — here’s what that means
You own the final work. Once payment is complete, what we make for you belongs to you. We might share parts of it in our portfolio or on our website to show what we do — but if you’d prefer to keep a project private, just let us know in writing, either for a specific piece or for our whole working relationship.
On the flip side, not everything in your project is created from scratch — like fonts, photography, stock video, or music. These elements are often licensed from other companies. Licensing is the legal right to use a creative asset, and it matters because it protects the original creators, ensures your usage is valid, and supports an ethical creative ecosystem. We’ll guide you when licenses are needed, but we won’t purchase them on your behalf — that part is up to you.
Agreement
Unless otherwise specified in a written agreement:
- The Client owns all final deliverables upon full payment.
- Moromi may include completed work in promotional materials, portfolios, or case studies unless the Client provides written notice requesting privacy for specific materials or the entire relationship.
- The Client is responsible for obtaining licenses for third-party assets used in their project, including fonts, stock images, video, and audio. Moromi may provide guidance but does not license these materials on the Client’s behalf and assumes no legal liability for their use.
Thanks for reading
We know that legal documents don’t always make for light reading — so if you made it this far, thank you. Our goal is to create working relationships built on clarity, trust, and care. This document is one of the ways we do that.
If anything here feels confusing, misaligned, or raises questions for you, please don’t hesitate to reach out. We’d rather have a thoughtful conversation now than a frustrating one later. We’re here to work with you — not just for you — and that starts with mutual understanding.
We’re looking forward to what we can build together.
— The Moromi Team